■ Details of after-sales service 

1、Services：

①Equipment installation and testing ②Operation training ③operation maintenance ④usage consultation 

⑤product warranty ⑥application exchange

■ Operation training

Training content: basic knowledge of equipment operation, safe and proper use etc. 

Training method: both in-door guiding and collective training in the company are available 

■ operation maintenance

1、Maintenance Content：

In case of any problem during use of the equipment, we will provide timely in-door maintenance and repair service 

2、Maintenance Method：

Hotline phone or correspondence service, send-by service

In-door service

■ consultation service

Consultation service refers to guidance and application consultancy on uncertainties for eligible customers during application process of the equipment. 

■ product warranty

One year warranty service

■ application exchange

To improve application effect and to reinforce cooperation between Shenou company and users, it negotiates with customers to hold exchange activities on application of ink jet printers on regular basis. 

■ Service provision and supervision

Sales units (subsidiary, agents) of Shenou Company and its authorized service organizations will provide various after-sales service.